Frequently Asked Questions
Still have questions? Here are a few things guests often ask before booking with Mibnb.
Booking & Locations
Is it better to book direct?
Yes. Booking directly through our website ensures you receive the best available rate and direct support throughout your stay. You will also have clearer communication, greater flexibility where possible, and access to any exclusive offers available only through Mibnb.
Where are your properties located?
All Mibnb properties are located in and around Geelong, with many within close proximity to the CBD, waterfront, Geelong Hospital, and Deakin University. They are also conveniently positioned near public transport links, making them ideal for both leisure stays and work trips.
Are your stays suitable for families or workers?
Absolutely. Our properties are designed to suit families, small groups, and professionals. We offer a range of accommodation options, from multi-bedroom homes to studio apartments, all with comfortable living spaces, fully equipped kitchens, and convenient locations across Geelong.
Your Stay
Whats included in the stay?
All Mibnb properties are fully equipped with essentials including Wi Fi, kitchen facilities, and quality bedding to ensure a comfortable short or extended stay. As each property offers different features, please refer to the individual listing or explore our properties page for full details.
Is parking included?
Yes, most of our properties include free on-site or nearby parking. Please refer to the individual listing for specific details.
Is there Wi Fi?
Yes, all properties include complimentary Wi Fi for your stay.
Is linen and towels provided?
Yes, all stays include fresh linen and towels for your convenience.
Check-in & Support
What time is check-in and check-out?
Check-in is from 3 pm and check-out is at 10 am. We understand that travel plans can vary, so please feel free to reach out if you require flexibility and we will do our best to accommodate your needs where possible.
How does check-in work?
We offer simple self check-in for all our properties. You will receive clear instructions prior to arrival, including your unique access code for keyless entry, so you can check in at a time that suits you, with no need to meet anyone in person.
What if I need help during my stay?
Our team is here to assist you at every stage of your stay. Whether you have a question before arrival or need support during your stay, simply reach out via message and we will respond promptly to help.
House Rules
Do you allow parties or events?
No, parties or events are not permitted at any of our properties. We aim to provide a comfortable and respectful environment for all guests and neighbours.
How many guests can stay?
Each property has a maximum guest capacity, which is clearly listed on the individual listing. Please ensure your booking reflects the correct number of guests.
Are pets allowed?
Pets are only permitted at selected properties. Please refer to the individual listing for pet-friendly options and any specific house rules.
All Mibnb properties welcome guests travelling with certified assistance animals (including guide dogs) in line with applicable regulations.
We kindly ask guests to inform us in advance so we can ensure the property is appropriately prepared. Assistance animals must be house-trained, supervised, and not cause damage or disruption during the stay.
Do you have security cameras on the property?
Yes. For guest safety and property security, our properties may have CCTV cameras installed in external or shared common areas only. There are no cameras inside the property or in any private spaces.
Policies & Extras
Is cleaning included?
Yes, each property is professionally cleaned prior to your arrival and after your departure to ensure a high standard. For longer stays, additional cleans can be arranged on request. We simply ask that guests leave the property in a reasonable condition.
Do you offer long term stays or discounts?
Yes, we offer longer stays across many of our properties. Discounts may be available depending on the length of your stay. Please contact us or check the listing for more details.
What is your cancellation policy?
Cancellation policies vary depending on the booking platform and property. Please refer to your booking confirmation or listing for full details.
